What is Freshservice?

Freshservice is a cloud-based IT Service Management (ITSM) solution that transforms how businesses handle their IT support. Designed with a fresh and user-friendly interface, it offers powerful ticketing and asset management capabilities, ensuring businesses remain at the peak of their operational efficiency.

The platform offers a range of functionalities from incident, problem, change, release and project management, to asset and inventory management. It's the one-stop solution for businesses looking to streamline their IT processes and provide world-class service.

Other Products of That Brand:

Freshdesk - A cloud-based customer support platform aimed at helping businesses deliver exceptional customer service.
Freshsales - A CRM tool designed to help sales teams close deals faster.
Freshchat - A modern messaging platform for sales and customer engagement teams.
Freshmarketer - An all-in-one conversion optimization suite.

Key benefits of Freshservice

• User-friendly Interface - Freshservice boasts a clean, intuitive UI, ensuring a short learning curve for users.
• Automation Capabilities - Streamline repetitive tasks and optimize workflows.
• Robust Reporting - Gain insights into team performance, ticket trends, and customer satisfaction.
• SLA Management - Ensure timely resolution and adherence to service standards.
• Knowledge Base - Central repository for FAQs, solutions, and self-service options.

Pricing details

Freshservice offers a tiered pricing model to cater to businesses of all sizes:

Blossom - For small teams, priced at $19/agent per month.
Garden - For growing teams, priced at $49/agent per month.
Estate - For large teams, priced at $79/agent per month.
Forest - For enterprises, priced at $99/agent per month.

FAQ

Q: How does Freshservice differ from other ITSM solutions?
A: Freshservice stands out with its intuitive UI, comprehensive feature set, and scalability to cater to businesses of all sizes.

Q: Can I integrate Freshservice with other Freshworks products?
A: Yes, Freshservice seamlessly integrates with other Freshworks products, enhancing the overall efficiency of your business operations.

Q: Is my data secure with Freshservice?
A: Absolutely. Freshservice is committed to the highest security standards, ensuring your data is protected at all times.

Q: Can I try Freshservice before committing to a purchase?
A: Yes, Freshservice offers a free trial, allowing you to explore its features before making a decision.

Q: How does the pricing work for larger teams?
A: Freshservice offers the 'Forest' plan for enterprises, ensuring larger teams can effectively manage their IT operations without any compromise on features or capabilities.